In the unfortunate event that you may need to complain you can send us an email directly to complaints@pay2eu.com or in writing to our office address.

We aim to respond to your complaint as quickly as possible. We will inform you throughout if additional time is required to resolve.

Please provide the following information in your email or letter to assist with your complaint:

Business Name
Account number (if known)
Name
Address
Contact Number
Email address
Description of issue (Please provide as much information as possible)

Pay 2 EU must give a full written response to complaints that involve rights and obligations within 15 business days, or 35 business days in exceptional circumstances.

Where PAY 2 EU LTD fails to resolve a client’s complaint within the 15 day’s time frame, or where the client feels that the complaint was not handled appropriately, (including cases where the complaint was not properly identified as a complaint).

You can also raise your complaint with the Conciliation Commission for Payment Disputes Contact details; adr.payment@kzp.bg/ 00359 2 933 0565

You can also review our support section under the Pay 2 EU portal as this has vast amount of information on how to use our services.

If there are any disputes that may arise you can contact us directly so we can provide further information on how to resolve the situation.

If there are any system issues or payment issues, we would advise you to contact us directly so we can investigate this further.

We take pride in providing the best possible service and we understand the impact an issue can cause to functioning of a business.

The Pay 2 EU team are available to ensure we keep your payment initiation runs as smooth as possible.